From the first tap to the last scan
Entraqo covers the whole visit: choosing a slot, paying, carrying the ticket, passing the gate and reading the numbers afterwards. Here is what each part does.
The buyer journey
- 1
Pick a slot
The venue home shows products and the next available times. Capacity is enforced per zone per slot, so a sold-out Oratory never oversells.
- 2
Choose tickets
Adult, senior, student, child, resident, family, guided, audio — the tiers the venue defines. Bundles combine products in one line.
- 3
Add from the shop
Guide book, print, audio guide: in the same basket as the tickets, collected at the venue by scanning the same wallet.
- 4
Pay with the fee in view
Face value plus the booking fee, itemised. Stripe handles the card with 3-D Secure; amounts are recomputed server-side from the price list.
- 5
Receive the wallet
A magic link opens the buyer's wallet: every ticket with its rotating QR, shop items, transfer and reschedule within the venue's rules.
The gate
A progressive web app for staff on ordinary Android phones. Camera scan, zone selection, result in under 300 milliseconds, every scan logged.
Offline by default
The QR is a signed token carrying ticket id, zones, validity window and holder initials. The device verifies it with the venue's public key and no network.
Blackout mode
A switch in the gate app disables the network and proves the phone still admits and refuses correctly. Two charged phones and a power bank are the whole hardware list.
Local mesh
Devices at the same venue share scan logs over local Wi-Fi or Bluetooth, so a ticket used at door A is refused at door B within seconds, with no internet.
Printed fallback
Every ticket carries a ten-character code and a Code-128 barcode. The admin prints the day's manifest before opening; paper and a pen are the last line.
Reconciliation
When connectivity returns, devices push their logs. The server merges them, flags duplicates for review and recomputes capacity. Nothing is silently dropped.
The wallet
No app to install
The wallet is a page, cached in the browser, so a loaded ticket still shows its QR with no signal at the door.
Rotating QR
The code changes every 30 seconds and is signed per venue. A screenshot shared on a group chat is dead within the minute.
Transfers inside the system
Send a ticket to another wallet by email, as a gift or at face value plus fee. The original QR dies; the seller's payout is held until the gate scan.
Reschedule within rules
Move to another slot when the venue's policy allows it, logged, without a helpdesk ticket.
Your tickets in one wallet
Every venue on Entraqo issues tickets to the same wallet: sign in once with your email and see every ticket you hold, grouped by venue, upcoming first. Each ticket opens on the venue's own domain with its rotating QR; Apple and Google Wallet passes follow once the venue installs its certificates.